Effective Date: November 1, 2023

Welcome to Pplkki . We aim to provide a seamless shopping experience, and we understand that occasionally, returns and refunds may be necessary. This Refund and Returns Policy outlines the terms and conditions for returns and refunds of products purchased from Pplkki.

1. Eligibility for Returns

1.1. Damaged or Defective Products: You may be eligible for a return and refund if the product you received is damaged, defective, or not as described. Please contact our customer support within 7 days of receiving the item to initiate the return process.

1.2. Change of Mind: If you change your mind about a product, we may accept returns within 14 days of the purchase date. The item must be unused, in its original packaging, and in the same condition as when it was received.

2. Refund Process

2.1. Inspection: For damaged, defective, or incorrect products, we will inspect the returned item. If it meets our return policy criteria, we will process your refund.

2.2. Refund Method: Refunds will be issued using the same payment method used for the original purchase. Please allow up to 7 business days for the refund to appear in your account.

3. Return Shipping

3.1. Damaged or Defective Products: If you receive a damaged or defective item, we will provide a prepaid return label. Follow the provided instructions for returning the product.

3.2. Change of Mind: If you’re returning an item due to a change of mind, you will be responsible for the return shipping costs. We recommend using a trackable and insured shipping method to ensure the safe return of the item.

4. Exclusions

4.1. Some items may not be eligible for returns, such as personalized or perishable products, unless they are damaged or defective.

5. Contact Us

If you have any questions or concerns regarding returns and refunds, please contact our customer support using the following:

  • Email: support@pplkki.com
  • Phone: +1 2553762846

6. Policy Updates

We may update this Refund and Returns Policy to reflect changes in our practices or legal requirements. Any updates will be posted on our website.

By shopping with Pplkki, you agree to abide by the terms and conditions of this Refund and Returns Policy. Your satisfaction is important to us, and we are here to assist you with any return or refund requests.